Once the loan application is approved, an automated response is sent through to the merchants. Should you not receive a final approval, please call 0800 212 019
Merchant must phone Real Care at 0800 21 20 19
You receive a sms as soon as the loan application is submitted. Thereafter the application goes through to vetting, which can take about 30 minutes, if there are no problems with the vetting checks. We aim to provide feedback on the same day on condition all required documents are provided.
An application could be stuck in vetting because we have not received the supporting documentation for us to process the application or because the submitted documentation is not clear.
The client should call the Call Centre 086110 1724
Fill out the cancellation request form, send the form with the deposit slip (if applicable) to firstname.lastname@example.org or fax to 086 622 6057